Refund policy
30-Day Return & Refund Policy
At Vitalaura, we want you to feel confident when shopping with us. Eligible products may be returned within 30 days of delivery.
Return Eligibility
To qualify for a return, the item should be returned in substantially the same condition in which it was received. Unless the return relates to a defective, damaged, or incorrect product, merchandise should be unworn, unused, and returned with its original packaging and any tags that were supplied with it.
Proof of purchase or your order number may be required to process your request.
Please contact us at support@Vitalaura.xyz before sending an item back. Our customer support team will provide the appropriate return instructions.
Returns sent without first contacting us may experience processing delays.
Free Returns
We offer free returns on eligible purchases within 30 days. Please follow the return instructions provided by our customer support team to ensure that your return is handled correctly.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your product arrives damaged or defective, or if you receive an incorrect item, contact us as soon as reasonably possible at support@Vitalaura.xyz.
Please provide your order number, a brief description of the issue, and photographs where appropriate. This allows us to review the situation and determine the appropriate resolution.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, health, personalization, or other reasons where applicable. Items that have been substantially worn, altered, washed, damaged after delivery, or otherwise used beyond what is reasonably necessary to inspect them may also be ineligible.
If you are uncertain about the eligibility of a particular item, contact us before initiating a return.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original shipping charges, where applicable, may not be refundable unless required by law or the return results from an error on our part. As Vitalaura currently offers free worldwide standard shipping, customers are generally not charged an initial standard shipping fee.
Exchanges
If you would like a different size, style, or product, please contact us at support@Vitalaura.xyz. Depending on availability and the circumstances of your order, we will provide the most appropriate solution.
Contact
For return or refund questions:
Email: support@Vitalaura.xyz
Phone: +1 (604) 267-3766
Address: 289 McCallum Rd, Abbotsford, British Columbia V2S 8A1, Canada