Shipping policy

At Vitalaura, we aim to make ordering simple and accessible wherever our customers are located.

Free Worldwide Shipping

We currently offer free standard shipping worldwide on eligible orders placed through Vitalaura.xyz.

There is no minimum purchase requirement for our standard free shipping service unless otherwise stated during checkout or as part of a specific promotion.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–14 days

Delivery times are estimates rather than guaranteed arrival dates. Actual delivery times can vary depending on the destination, local postal services, carrier operations, customs procedures, public holidays, severe weather, and other circumstances outside our reasonable control.

Order Processing

Orders require processing before shipment. Once an order has been prepared and transferred to the relevant shipping carrier, available tracking information may be provided to the customer.

Please ensure that your email address and shipping details are correct when placing your order.

Tracking Your Order

When tracking is available for your shipment, the relevant tracking information will generally be sent to the email address associated with your order.

Tracking information may require some time to become active after the carrier receives the package.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping information, contact support@Vitalaura.xyz as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

International Orders

International shipments may be subject to customs inspections, import procedures, taxes, duties, or other requirements imposed by the destination country.

Where such charges apply, responsibility for them will be determined by applicable law and the terms presented during checkout.

Customs processing may occasionally extend the delivery timeframe.

Delayed or Missing Packages

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us.

Provide your order number and relevant delivery information so our customer support team can review the shipment.

Questions About Shipping

Email: support@Vitalaura.xyz
Phone: +1 (604) 267-3766